Frequently Asked Questions
Due to increased order volume and the impact of COVID-19, it may take longer than usual for your order to arrive. We appreciate your patience.
Can you include a gift receipt?
All of our orders are sent with only a packing slip that contains no pricing information.
Do you have gift cards/certificates?
How do I cancel an order?
The item(s) I wish to purchase are out of stock. How will I know when they are back in stock?
Do you have any promotions or promo codes?
To keep informed about promotions and promo codes, please sign up for our email list. We also encourage you to follow us on Facebook and Instagram. All promotions will be announced through these channels. Promo codes cannot be used in combination with other discounts, coupons, promotions, shipping specials, and/or sales items.
Do you price match?
How much is shipping?
Shipping varies based on weight and distance travelled. These rates are stated to us by our shipping carrier and are not set or alterable by Barefoot Dreams. All orders over $99 will have free Ground shipping.
When will my order go out?
When will I receive my order?
Can you expedite shipping?
Can you ship internationally?
Can you ship to PO Boxes or APO/FPO addresses?
What is your return/exchange policy?
At Barefoot Dreams, your satisfaction is of utmost importance to us. If you are not happy with your Barefoot Dreams purchase, we will gladly refund, exchange or replace it, if returned within 30 days of purchase. All returns and exchanges must be new and unused, unaltered, free from odor and dirt, and in its original item packaging with the company hang tags still attached. Personalized, monogrammed, or altered products will not be accepted for refund or exchange, and gift items may be exchanged only.
Holiday Return Policy We have a special return policy for items bought during the holidays. For items purchased from November 1st through December 25th of a given calendar year, the return/exchange date is extended out to January 31st of the following calendar year.
What is your holiday gift return/exchange policy?
How do I return or exchange an item(s) that I purchased from BarefootDreams.com?
How will I know when you have received my return/exchange?
If I did not purchase the item(s) from BarefootDreams.com, how can I return or exchange it?
What should I do if I received a Barefoot Dreams item(s) as a gift and don't know where it was purchased. How can I return or exchange it?
How do I wash my Barefoot Dreams items?
Please lovingly care for your Barefoot Dreams product to retain the softness. Barefoot Dreams is machine washable, however, our fabrics do not like heat. We recommend washing on a delicate cycle in cold water with a gentle detergent. You may tumble dry on your lowest dryer setting with low heat, but air fluff or flat dry is strongly recommended. Do not use dryer sheets or fabric softener. This will compromise the softness of the fabric.
How should I store my Barefoot Dreams items?
Wholesale Inquiries & Information
Please note that we will resume viewing accounts in January 2021. Have a great holiday season!
For wholesale inquiries, please submit the below details via email to firstname.lastname@example.org. Items marked with * are required. You will be contacted by our staff once your application has been approved.
Store phone number*
Number of stores*
Number of years in business*
What kind of store is yours? (baby, boutique, gift, online, spa, etc.)*
Annual sales volume*
List the top 4 brands you currently carry*
Interior and exterior photo of the store*
Please note that submitting an application does not guarantee that you will be approved to carry Barefoot Dreams.
Product Authenticity Information
A NOTE OF CAUTION TO ALL OF OUR CUSTOMERS
Please be aware that there are numerous entities claiming to sell Barefoot Dreams products, which ARE NOT in fact made by Barefoot Dreams. The websites doing this are very deceptive. They are using the Barefoot Dreams name, or a similar name to Barefoot Dreams and are referring to the apparel and other goods they are selling by the very same names as Barefoot Dreams products. These websites are illegally using not only the Barefoot Dreams name, and the trademarked names of our products, but they are also duplicating the very product photographs and product descriptions that you see on the legitimate Barefoot Dreams website at www.barefootdreams.com.
Because these websites are operating illegally and have nothing to do with Barefoot Dreams, we have no control over them, the products they offer, or the service they provide. We also have reason to believe that at least some of these sites are deceiving customers into paying for products and then not shipping the products to the purchaser. If you purchase products through these unauthorized sites, you can have no expectation of receiving the safe, quality, beautiful products you are accustomed to from Barefoot Dreams or from the authorized retailers of our products.
We are pursuing legal remedies against these bad actors, unauthorized purveyors, and counterfeiters. But this takes time.
The below information can help inform your purchases so you can best avoid these illegitimate sellers:
Websites offering products that are not Barefoot Dreams:
The following sites are examples of unauthorized sellers that are wrongfully representing themselves as being Barefoot Dreams or as selling Barefoot Dreams products, when they are not. If you are seeking to purchase legitimate Barefoot Dreams products, you should avoid these retailers:
In addition, we do not sell through Alibaba.com.
Help us identify and stop counterfeiters and fraudulent sites:
Stopping counterfeiters and fraudulent sites is a difficult task, and we welcome your help. If you are aware of any other website which claims to sell Barefoot Dreams products and which is fraudulent, we encourage you to report it to us and to provide any documentation you may have in connection with it. Please write to our customer service team at email@example.com noting “FRAUDULENT SITE” in the subject line of the email.