Frequently Asked Questions

Yes! We offer e-gift cards exclusively for use on barefootdreams.com, available for purchase click here. Please note that e-gift cards cannot be used in our physical stores.

Likewise, gift cards purchased at our physical locations are only valid for in-store use and cannot be applied to online orders. At this time, e-gift cards are available in five preset amounts.

Orders can be canceled during office hours within 30 minutes of being placed by contacting our customer service team at 855-269-2442, Monday through Friday, 8 AM–5 PM PST. Once an order begins processing, we are unable to cancel it.

You can also manage cancellations through our chat feature, but please note that the 30-minute cancellation window still applies.

If an item is out of stock, you can sign up for a notification on the product page. Simply click the blue "Out of Stock – Notify Me When Available" button and enter your contact information. We’ll send you an email as soon as the item is back in stock.

Please note that Outlet items are unlikely to be restocked.

Customers can request the following changes within 30 minutes of placing an order before it begins processing:

• Removal of items

• Changes of sizes or colors

• Updates to shipping addresses or contact information

• Adding a gift message

Please contact our customer service team at 855-269-2442 or via chat within the 30-minute window, Monday through Friday, between 8 AM and 5 PM PST, to make these adjustments. After that, we cannot guarantee that your request will be accommodated.

Please note that billing information cannot be changed at any time. Additionally, shipping methods cannot be changed once an order is placed. If either needs to be updated, the original order must be canceled, and a new order must be placed with the correct details.

Unfortunately, we are unable to add items to an existing order, regardless of its processing status. If you wish to purchase additional items, you will need to place a separate order, which will ship independently from your original order.

If you’re interested in placing a bulk or corporate order (more than 14 units), please email us at info@barefootdreams.com with the following details:

• Item:

• Color:

• Quantity (QTY):

• Embroidery:

  Yes or No (if applicable)

• If Eligible:

  • Text Type:

    Monogram (up to 3 letters) or Name (up to 10 letters)

  • Text to Include:

  • Font Style:

    (Serif, Sans Serif, Block, or Fancy)

• Date Needed:

• Contact Information:

  • Name

  • Email

  • Phone Number

• Delivery Address:

  • Street Address

  • City

  • State

  • Zip Code

Please note that all bulk orders for the holidays must be submitted by December 6th to ensure timely processing. Once we receive your request, it will be forwarded to the appropriate department for review.

We currently offer embroidery on the following items:

• CozyChic® Adult Robe

• CozyChic® Throw

Important Details for Embroidered Orders:

• Final Sale: All embroidered items are final sale and cannot be returned or exchanged unless there is a manufacturing defect or error on our part.

• Accuracy: Please double-check spelling and customization details before submitting your order. Once processed, no changes can be made.

• Quality Control: If you receive an item with a manufacturing defect, contact us at help@barefootdreams.com within 5 days with photos for review.

• Processing Time: Embroidered orders require 7-10 business days to process before shipment. This processing time will be completely independent of any selected shipping method, even expedited methods.

• Restrictions: Orders with emoji or non-alphanumeric characters will not be accepted.

For further assistance, contact us at 1-855-269-2442 or help@barefootdreams.com.

Currently, we do not offer price matching for Barefoot Dreams products sold by other retailers.

Yes! We offer a one-time price adjustment on full-price purchases made through barefootdreams.com within 14 days of your original order date if the item you purchased is now offered at a lower regular price.

Please note:

• Items not purchased at full price are ineligible for price adjustments.

• Orders placed with a coupon code or promotion cannot receive additional discounts.

To request a price adjustment, contact us within 14 days of your order at 1-855-269-2442 or email help@barefootdreams.com with your order number ready (it begins with BFD_).

If your purchase qualifies, we’ll refund the difference to your original payment method.

If your promo code isn’t working, it may be due to one of the following reasons:

• First-Time Use Only: Promo codes are intended for first-time orders. If an order already exists under your account or email, the code may not apply.

• Ineligible Items: Some items, including licensed products (like Disney, Star Wars, and MLB), sale items, and select regular-priced products, are not eligible for discounts.

• Expired Code: Promo codes change frequently and may have expired.

If you believe your code should be valid but still isn’t working, feel free to contact us at 1-855-269-2442 or email help@barefootdreams.com for assistance.

Promo codes will only transfer to an exchange if you are exchanging for the same item in a different size or color. If you choose a different product, the exchange is treated as a new transaction, and the original promo code will no longer apply.

For further assistance with exchanges or promo codes, feel free to contact us at 1-855-269-2442 or email help@barefootdreams.com.

If you returned your entire original order, our customer service team can assist by providing a new code or helping with a retroactive application. Please contact us at 1-855-269-2442 or email help@barefootdreams.com for assistance.

However, if only some items were returned and others were kept, the promo code cannot be re-applied to a new order. In this case, the original code is considered used and is no longer valid.

For further questions, feel free to reach out to our team. We're happy to help!

Our goal is to process all orders within 7-10 business days. Please note, we do not ship on Saturdays, Sundays, or U.S. holidays. This processing time is completely independent of shipping times, unless overnight or 2-day air shipping was selected at checkout.

If you selected overnight or 2-day air shipping, your order will begin processing the same business day if it was placed before 11 AM PST. Orders placed after 11 AM PST will begin processing on the next business day, with shipment going out within one business day of processing.

After the order is processed, it will ship out of our facilities. Delivery times depend on the shipping method selected at checkout:

• Standard Shipping: 5–10 business days (barring any UPS delays)

• Ground Shipping: 3–5 business days of transit time (barring any UPS delays)

• 2-Day Air: Delivered in 2 business days if ordered before 11 AM PST

• Overnight Shipping: Delivered the next business day if ordered before 11 AM PST

For international orders, delivery typically takes 5–10 business days of transit time, depending on the destination and customs processing.

If your order contains multiple items, they may ship in separate packages.

Please note: Barefoot Dreams is not liable for lost, stolen, or damaged packages. For assistance with delivery issues, contact us at 1-855-269-2442 or email help@barefootdreams.com.

In order to ensure your order arrives in time for Christmas, select the following shipping methods at checkout:

• Order by DECEMBER 12 using GROUND SHIPPING.

• Order by DECEMBER 16 using 3 DAY SELECT.

• Order by DECEMBER 17 using 2ND-DAY AIR.

• Order by DECEMBER 19 using NEXT DAY AIR (Noon PST).

• For embroidered items, order by DECEMBER 9 to ensure Christmas delivery.

We now offer UPS Next Day Air expedited shipping. Fee is calculated based on distance travelled. Shipping estimates are based on the date your order ships, not the date your order was placed. Orders placed after 11AM Pacific Time will be considered placed on the next business day.

Please note expedited shipping is not applicable to Embroidered orders. Embroidery orders require 7-10 business days to process before shipment.

At this time, we only ship to Canada and Mexico. However, we plan to expand to more countries in the future. Our international shipping services are made possible through our partnership with Flow, which provides competitive shipping options and country-specific pricing.

To shop internationally, select your desired country from the navigation menu on our website. The available shipping options will be presented during checkout, ensuring a smooth and transparent process.

If you need further assistance with international orders, feel free to contact us at help@barefootdreams.com

Yes, we have a few shipping limitations to be aware of:

PO Boxes, APO/FPO, or Military Addresses: We cannot ship to these addresses at this time.

Expedited Shipping: We offer UPS Next Day Air, with fees calculated based on the distance traveled. Shipping estimates are based on the date your order ships, not the date it was placed. Orders placed after 11 AM PST will be processed on the next business day.

Note: Expedited shipping is not available for embroidered orders. Embroidery orders require 7-10 business days to process before shipment.

International Shipping: Currently, we only ship internationally to Canada and Mexico.

If you have additional questions, feel free to contact us at 1-855-269-2442 or email help@barefootdreams.com.

Unfortunately, once orders are placed, they cannot be combined into a single shipment. Each order is processed individually to ensure timely fulfillment. If you have further questions, please contact help@barefootdreams.com.

If your order shows as delivered but hasn’t arrived, we recommend:

• Checking around your property and with neighbors.

• Waiting a day, as carriers may mark items as delivered prematurely.

• If it has been 5 business days without receiving your package, contact UPS or reach out to our customer care team at help@barefootdreams.com for further assistance.

If your order appears stuck in transit, lacks an estimated delivery date, or shows a delivery delay in the tracking history, please keep the following in mind:

• We see the same tracking information as you and recommend giving UPS some time to resolve any delays.

• If your order's tracking has not been updated for 5 business days or more, please contact us at 1-855-269-2442 or email help@barefootdreams.com. We can file a claim with UPS to start an investigation.

Alternatively, you can also contact UPS directly for additional insights or information they may have on the back-end. We're happy to assist throughout the process if you need further support.

At Barefoot Dreams, we want you to love your purchase. If you're not completely satisfied, we will refund, exchange, or replace items returned within 30 days of purchase.

Return & Exchange Guidelines:

• Gift Items: Eligible for exchange or store credit only.

• Final Sale Items: Not eligible for return or exchange.

• Embroidered Purchases: All embroidered items are Final Sale and cannot be returned or exchanged.

• Condition Requirements: Returned items must be new, unused, unaltered, free from odors or dirt, and in original packaging with company hang tags attached.

• Personalized or Monogrammed Products: Cannot be returned or exchanged.

• Shipping Costs: Any shipping fees paid at checkout are non-refundable

  In-Store and International Returns:

• Malibu Flagship & Camarillo Outlet: Website returns cannot be processed at these locations.

• Camarillo Outlet Purchases: Non-returnable but may be exchanged in-store within two weeks of purchase.

• International Purchases: No returns or exchanges for items purchased outside of the United States.

*Please note that Barefoot Dreams is not liable for any lost, stolen, or damaged packages.

Instant Exchange: If you selected an instant exchange during the returns process, your new order will begin processing the same day the request was submitted, unless the request was submitted outside of business hours. It will follow our standard processing times of 7-10 days.

Non-Instant Exchange: If you chose a non-instant exchange, your new order will be placed once the returned item is received and processed at our facility. The exchange will then follow standard processing times from the date the new order is created.

For items purchased during the holidays (between November 1st and December 25th), we extend the return/exchange period until January 31st of the following calendar year.

Important Notes:

• Final Sale items: remain ineligible for return or exchange.

• Embroidered Purchases: All embroidered items remain Final Sale and cannot be returned or exchanged.

• Personalized or Monogrammed Products: Cannot be returned or exchanged.

• Website returns cannot be processed at the Malibu Flagship Store or Camarillo Outlet Store.

• No returns or exchanges will be offered for international purchases.

For further assistance, contact us at 1-855-269-2442 or email help@barefootdreams.com.

Embroidered Items: Non-Returnable Terms and Conditions

1. Customization: Our embroidered items are customized specifically to your preferences, making them unique and personalized. Due to this, we are unable to accept returns or exchanges unless there is a manufacturing defect or an error on our part.

2. Design Approval: Prior to placing the order, please carefully review the information to be embroidered. It is your responsibility to carefully check accuracy in spelling, and any other specifications. Once processed, changes cannot be made, and returns will not be accepted based on design elements.

3. Quality Control: We take great care in ensuring the quality of our embroidered items. However, if you believe there is a manufacturing defect, please contact us within 5 days of receiving your order. We may request photographic evidence of the issue for assessment.

4. Refunds and Replacements: In the event of a manufacturing defect or an error on our part, we will offer a replacement item or issue a refund, depending on the circumstances. Please contact us at help@barefootdreams.com

You will receive an email confirmation when your return or exchange is processed. Refunds are credited back to the original payment method within 10-14 days of processing the return. Please note that processing times may take up to 30 days during peak periods.

Important Notes:

• The time it takes for the refund to appear on your statement depends on your financial institution.

• If your return does not meet our Return & Exchange Policy requirements, the item(s) will be sent back to you, and additional shipping charges will apply.

• Shipping costspaid at checkout will not be refunded when returning items.

Additionally, customers will receive email notifications throughout the return/exchange process, including updates for:

• Gift return requests (to the requester, not the original purchaser)

• Instant exchange confirmation

• Items in transit

• Out-of-stock or delayed exchanges

• Exchange delivery errors

• Expiration reminders for return labels

For more details, please contact us at 1-855-269-2442 or help@barefootdreams.com.

If your item was not purchased directly from BarefootDreams.com, please contact the retailer where you made the purchase. The return or exchange will be handled according to that retailer’s policies and at their discretion.

Gift Return Center Link: click here

If the item came with an order number starting with BFD_XXXXXX on the packing slip, it was purchased from BarefootDreams.com. In that case, you can visit our Gift Return Center to process a return or exchange, provided the item is within our return window.

The original purchaser will not be notified when using our Gift Returns Center.

If you do not have an order number or are unsure where the item was purchased, please contact our customer care team at help@barefootdreams.com. Be sure to provide the first and last name of the original purchaser or giftee so we can assist you. Please allow 3 business days for a response.

For further questions, feel free to reach out at 1-855-269-2442.

BarefootDreams.com online outlet items can be returned/exchanged within 30 days of purchase so long as they are not on Final Sale; final sale items will be noted in the product description and will have a tag on the top right corner of the images after clicking on the item.

To begin this process and receive a prepaid return label, please visit our Returns Center: click here

Once the label is received:

1. Pack and seal your box securely.

2. Apply the prepaid label.

3. Drop it off at any UPS location.

Once your return has been received by our warehouse, our team will process your request. All refunds are processed within 10-14 business days of any item being received, and you will receive an email confirmation once your refund is complete. *Please note that Barefoot Dreams is not liable for any lost, stolen, or damaged packages.

Purchases made at our Camarillo Outlet Store are non-returnable but may be exchanged within two weeks of purchase.

To help maintain their shape and softness, we recommend storing your Barefoot Dreams items flat rather than hanging them, as this will minimize stretching.

Barefoot Dreams fabrics do not require ironing. If needed, light steaming on low settings is recommended to remove wrinkles, but avoid direct high heat to protect the fabric.

To maintain the softness and longevity of your items, bleach and stain removers are not recommended. These products can compromise the fabric's integrity and softness. Stick to gentle detergents for best results.

How should I care for stains on Barefoot Dreams fabrics?

For stains, we suggest spot cleaning immediately with cold water and a gentle detergent. Avoid scrubbing, which could damage the fibers.

Yes, Barefoot Dreams fabrics are designed to be soft and durable, making them suitable for use around children and pets. However, to maintain their longevity, avoid exposing the fabrics to sharp objects or heavy use.

A NOTE OF CAUTION TO ALL OF OUR CUSTOMERS

Please be aware that there are numerous entities claiming to sell Barefoot Dreams products, which ARE NOT in fact made by Barefoot Dreams.  The websites doing this are very deceptive.  They are using the Barefoot Dreams name, or a similar name to Barefoot Dreams and are referring to the apparel and other goods they are selling by the very same names as Barefoot Dreams products.  These websites are illegally using not only the Barefoot Dreams name, and the trademarked names of our products, but they are also duplicating the very product photographs and product descriptions that you see on the legitimate Barefoot Dreams website at www.barefootdreams.com.  

Because these websites are operating illegally and have nothing to do with Barefoot Dreams, we have no control over them, the products they offer, or the service they provide.  We also have reason to believe that at least some of these sites are deceiving customers into paying for products and then not shipping the products to the purchaser. If you purchase products through these unauthorized sites, you can have no expectation of receiving the safe, quality, beautiful products you are accustomed to from Barefoot Dreams or from the authorized retailers of our products.  

We are pursuing legal remedies against these bad actors, unauthorized purveyors, and counterfeiters. But this takes time.  

The below information can help inform your purchases so you can best avoid these illegitimate sellers:

 Websites offering products that are not Barefoot Dreams:

The following sites are examples of unauthorized sellers that are wrongfully representing themselves as being Barefoot Dreams or as selling Barefoot Dreams products, when they are not.  If you are seeking to purchase legitimate Barefoot Dreams products, you should avoid these retailers:

www.barefootdreamshop.com

www.barefootdreamstore.com

www.buybarefootdream.com

www.thestyledcollection.com

www.luckinroom.com

www.cozychicshop.com

 In addition, we do not sell through Alibaba.com.

Authentic Barefoot Dreams products are available through the following authorized retailers:

We want all of our customers to have a wonderful experience and be happy with their Barefoot Dreams purchases.  We encourage you, when you are purchasing Barefoot Dreams online, to purchase directly from www.barefootdreams.com or from one of our authorized sellers, which can be found on our store locator page: www.barefootdreams.com/pages/store-locator

Authorized Retailers on Amazon.com:

Lilgift

Mariposa Hill

California Cozy

Everyday Mercantile

Dainty Baby

Birkenberry

International Coffee and Book

Zappos

Help us identify and stop counterfeiters and fraudulent sites: 

Stopping counterfeiters and fraudulent sites is a difficult task, and we welcome your help.  If you are aware of any other website which claims to sell Barefoot Dreams products and which is fraudulent, we encourage you to report it to us and to provide any documentation you may have in connection with it.  Please write to our customer service team at websales@barefootdreams.com noting “FRAUDULENT SITE” in the subject line of the email. 

If you’re interested in placing a bulk or corporate order (more than 14 units), please email us at info@barefootdreams.com with the following details:

• Item:

• Color:

• Quantity (QTY):

• Embroidery:

  Yes or No (if applicable)

• If Eligible:

  • Text Type:

    Monogram (up to 3 letters) or Name (up to 10 letters)

  • Text to Include:

  • Font Style:

    (Serif, Sans Serif, Block or Fancy)

• Date Needed:

• Contact Information:

  • Name

  • Email

  • Phone Number

• Delivery Address:

  • Street Address

  • City

  • State

  • Zip Code

Please note that all bulk orders for the holidays must be submitted by December 6th to ensure timely processing. Once we receive your request, it will be forwarded to the appropriate department for review.

To ensure you have purchased an authentic Barefoot Dreams item, we recommend buying directly from www.barefootdreams.com or from one of our authorized sellers listed on our Store Locator page. Authentic products will feature Barefoot Dreams' official branding and hang tags. Be cautious of websites that mimic our product names and photos, as these are often counterfeit.

Why is it important to avoid unauthorized retailers?

Unauthorized retailers selling counterfeit products may offer poor-quality items or take your payment without delivering any product. These websites misuse Barefoot Dreams' name and product photos, but the products sold are not genuine and do not meet our quality standards. Shopping directly from authorized sources ensures that you receive the premium quality and comfort Barefoot Dreams is known for.

We currently accept Visa, Master Card and American Express.

Yes, all applicable duties (customs tariffs) and taxes (VAT) will be calculated and displayed at checkout. You will have the option to:

• Pay upfront (Delivered Duty Paid – DDP):

  Duties and taxes are paid during checkout, guaranteeing no additional charges upon delivery.

• Pay upon delivery (Delivered Duty Unpaid – DDU):

  You can choose to pay duties and taxes when your order arrives.

If you select DDP, the amount you pay during checkout is final with no unexpected fees at delivery. For any further questions or concerns, feel free to reach out to help@barefootdreams.com.

International orders typically take 5–10 days in transit, depending on the destination, country, and the shipping method selected at checkout. Please note that this estimate applies only to shipping time and does not include the processing time required for our warehouse to fulfill your order.

We ship all international orders through DHL, which provides reliable tracking to keep you informed throughout the delivery process.

If you have further questions about your international shipment, feel free to contact our customer care team at help@barefootdreams.com.

At this time, no returns or exchanges will be offered on merchandise purchased outside of the United States. All sales are final.

Yes, some items are excluded from international shipping due to safety regulations and licensing restrictions:

• Candles:

  We cannot ship candles internationally because of

  shipping constraints and safety concerns.

• Licensed Collaborations:

  Products created in partnership with licensed brands, such as Disney, are also excluded from international orders.

If your cart contains any ineligible items, you will not be able to complete the checkout process.

For further assistance with your international order, feel free to contact us at help@barefootdreams.com.

Signing up is easy! Simply create a Cozy Club account by entering your name, email, and password. Start earning Sand Dollars with every interaction! Sign up here.

The rewards page is your roadmap to all your Sand Dollars and perks. You can access all your info by visiting our rewards page at https://barefootdreams.com/rewards

Exchanging your Sand Dollars for great rewards couldn't be easier! Simply visit https://barefootdreams.com/rewards and click the 'Redeem' button to redeem your chosen reward.

How do Sand Dollars convert to actual dollars? 

Higher tiers in Cozy Club earn more Sand Dollars at a quicker rate, but 100 Sand Dollars always = $5 rewards 

 For Example, as a Cozy Chic Ultra Lite tier member, you will earn 1 Sand Dollar for every dollar you spend. So, if you spend $150, you'll earn 150 Sand Dollars. 

When you move up to become a Cozy Chic Lite tier member, you will be earning Sand Dollars at an accelerated rate of 1.25. So, if you spend $150, you’ll earn 188 Sand Dollars. 

When you move up to become a Cozy Chic tier member, you will be earning Sand Dollars at an accelerated rate of 1.5. So, if you spend $150, you’ll earn 225 Sand Dollars. 

Once your account reaches 100 Sand Dollars, you will earn a $5 Reward, which you will see in your Cozy Club account. 

Will I be able to use my rewards in-store? 

Currently, our rewards program is online only but it will be up and running in our stores and outlet soon.

Nope! That’s the best part about being a Cozy Club member! You will always have an opportunity to earn more Sand Dollars by shopping with us, engaging with our brand and community online, and through seasonal purchases.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The Sand Dollars you used to redeem the discount will also be added back to your rewards account.

Sand Dollar expire after 1 year after date of issue so make sure to use them on your next eligible purchase!

Your Cozy Club tier is based on how much you spend within a rolling calendar year:

• Cozy Chic Ultra Lite Tier: Automatically enrolled upon joining.

• Cozy Chic Lite Tier: Spend more than $250 in a calendar year.

• Cozy Chic Tier: Spend more than $500 in a calendar year.

Once you qualify for a new tier, you will instantly move up and have access to its perks for one full calendar year. As you advance, you retain all benefits from the previous tier.

How will I know when I have reached a new tier? 

You will receive an email notification when you reach a new tier level, informing you of the new perks you’ve unlocked! 

Once you are in a Cozy Club tier, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)! 

Here are a couple of common issues that might cause this error:

• Email Mistype: One of the email addresses entered may have a typo.

• Missing Commas: If you entered multiple email addresses, they must be separated by commas.

To avoid further errors, try entering each email address individually, clicking ‘Send’ after each entry.

If the issue persists, contact our customer care team at help@barefootdreams.com for additional support.

Why haven't I received Sand Dollars for referring my friends?

Thank you for sharing Barefoot Dreams with your friends! Here are a few reasons why you might not have received your referral reward:

• First-Time Customer Requirement: Your referred friend must be a first-time customer for both of you to receive the referral reward.

• Proper Referral Process: The referral must be initiated through the email referral box on your rewards page or by using your unique referral link.

Once your friend completes their first purchase, you will:

• Receive an email notification confirming the reward.

• See the reward listed under your ‘Rewards History’on your Cozy Club account.

For further assistance, contact us at help@barefootdreams.com.